Reimbursement for other causes

Refund of TICKET or UNUSED SUBSCRIPTION
(not validated or before the beginning of validity)

The reimbursement of the ticket or the weekly or monthly pass is recognized in an amount equal to 90% of the sale price or 100%.

In the event of the purchase of another travel ticket. In the case of a multi-journey booklet, the percentage refers to the residual portion or the difference between the sale price and the price due for one or more ordinary tickets for the same section of the booklet, corresponding to the number of journeys already used.

In the case of animal and bicycle supplements, reimbursement is allowed on condition that they are presented together with the traveler's ticket.

In the case of print @ home, the refund can only be requested online.

TIMING FOR SUBMITTING THE REQUEST:

• MAGNETIC / PAPER / ELECTRONIC FORMAT: before validation or the beginning of validity
• P @ H FORMAT: before the start of validity at least 72 hours before the start of validity time

Refund of MONTHLY AND QUARTERLY / ANNUAL SUBSCRIPTION PARTIALLY USED

For monthly passes, Trenord reserves the right to proceed with the reimbursement with a deduction of 10% of the residual part of the partially used pass (CGT: as many thirty of the amount paid as there are days of residual validity of the same pass, with the application of a deduction of 10%) exclusively in the case of:

• Illness exceeding 15 consecutive days (proven by a medical certificate);

• Exceptional events that prevent the use of the service for more than 15 consecutive days (proven by a formal declaration).

TIMING FOR SUBMITTING THE REQUEST:

• ALL TYPES OF SUBSCRIPTIONS: within the validity limits of the subscription

Refund of the MONTHLY AND QUARTERLY / ANNUAL SUBSCRIPTION NOT USED

- exclusively before the beginning of validity -

The reimbursement of the weekly, monthly and quarterly / annual pass is allowed in an amount equal to 90% of the sale price or in an amount equal to 100% if the passenger decides to use the reimbursement in full in the purchase of another travel ticket.

TIMETABLE FOR SUBMITTING THE REQUEST:

• ALL TYPES OF SUBSCRIPTIONS: before the start of validity

TICKET refund *

The refund will be full (even with a ticket already validated, subject to a note by Trenord staff) in the event of:
 

• Train cancellation;

• Departure delayed by more than 60 minutes;

• Strike (request to be submitted within 30 days);

• Order of the Public Authority;

• Unavailability of 1st class cars;

• Failure to authorize the transport of bicycles (subject to note by Trenord personnel);

• Lack of accessibility for people with disabilities or reduced mobility (subject to note by Trenord staff);

• Tariff adjustment (within 3 months from the expiry of the validity of the title).

The refund will be partial (subject to annotation by Trenord staff) in the event of:

• Partial use of the route;

• Travel in a lower class, due to the absence of a higher class as per Official Timetable.

Rimborso dell’ABBONAMENTO

Rimborso integrale dell’abbonamento settimanale (non convalidato o prima dell'inizio di validità) in caso di:
 

• Interruzione di linea di durata prevista pari alla durata dell’abbonamento senza servizio sostitutivo.

Rimborso integrale (previa riconsegna dell'abbonamento durante l'interruzione) dell’abbonamento mensile o annuale** proporzionalmente al periodo di mancato utilizzo in caso di:
 

• Interruzione di linea di durata prevista superiore a 10 giorni senza servizio sostitutivo

Trenord paper annual subscription or annual/quarterly "Io Viaggio Ovunque in Lombardia"

the traveler can request the issue of the duplicate pass (for a fee) for the remaining period of use, preferably at the ticket office that originally issued the pass.

No reimbursement is due for travel tickets purchased in the meantime.