Assistance for travelers with disabilities

Our dedicated assistance is at your disposal.
Write or call us to make contacts, organize assistance or to report any critical issues relating to travel on the train or in the station environments.

Do you need assistance? Fill in the form

Fill out the form

Claimant details

DO YOU PREFER TO CALL US?

cornetta del telefono To better organize assistance, communicate your needs at least 48 hours before departure, to dedicated toll-free number 800.210.955 (active every day from 8.15am to 7.45pm).

ATTENTION: In the absence of prior communication, by promptly informing the station staff or staff on board the train, every reasonable effort will be made to provide the necessary assistance for the trip to the disabled person or person with reduced mobility, in compliance with the provisions by the EC Regulation n. 1371/2007.

DO YOU PREFER THE MAIL?

busta delle lettere Write to us:

disabili@trenord.it for information, booking and travel management;
senzabarriere@trenord.it for reports of difficulties and impediments in your station-train routes.

We remind you that the email response service is active only on weekdays.

Station accessibility

Rete Ferroviaria Italiana (RFI)

mondo stilizzato, trasparente, bordi neri Check the accessibility of the stations of the RFI network

contact center Toll-free number reachable by landline in Italy: 800.90.60.60; National number at ordinary rates accessible from the mobile network and from abroad +39.02.32.32.32 (from 6:45 am to 9:30 pm every day, including holidays);
busta per lettere trasparente con bordi neri Mail: salablu.milano@rfi.it

mondo stilizzato, trasparente, bordi neri Visit the Sala Blu web site

monitor pc e smartphone affiancati Download the SALA BLU+ APP for Android and iOS

Rete Ferrovie Nord (FN)

mondo stilizzato, trasparente, bordi neri Check the accessibility of the stations of the FN network

To facilitate consultation, the accessibility features and services available to users of the FERROVIENORD stations are divided between Stations of the Milan branch and stations of the Iseo branch.

Tariffs and Benefits

Passengers with disabilities and / or reduced mobility can purchase, extend the route and change the itinerary, as well as validate the ticket on board, for themselves and / or their companion, at no extra charge and without the obligation to show up to the control staff.

Article 49 Condition of Travel

IO VIAGGIO AGEVOLATA

Persons with disabilities can request, through the Lombardy Region, the REGIONAL CARD IO VIAGGIO OVUNQUE IN LOMBARDIA (IVOL) FACILITATED, which allows you to travel on all Trenord trains at a discounted price. The characteristics of the three bands, as well as the forms for requesting the card release, can be found on the Regione Lombardia website.

CARTA BLU

The CARTA BLU is a Trenitalia product and can be used by people with disabilities who are holders of the accompanying allowance, as per Law no. 18/80 and subsequent amendments and additions, in particular of Law no. 508/1988 (including absolute / total blind people), and to the holders of communication allowances, as per Law no. 381 of May 26, 1970, residing in Italy.
The CARTA BLU is free and valid for 5 years, it can be requested directly at the Trenitalia ticket offices; allows you to take advantage of the FREE TRAVEL FOR THE ACCOMPANYING PERSON.
The CARTA BLU is valid on Trenord trains and Malpensa Express service. See more about on Trenitalia website.