CARNET

Once you have received the purchase confirmation emails, you will find the booklet in your reserved area and in the Trenord App under the heading "I miei carnet".

By clicking on this item you will enter the Carnet management area, where you can use one or more tickets.

Go to the "My carnet" section in your personal area. Then you have two ways of using individual tickets:

• you can enter the day and time of your trip using the appropriate calendar

• if you are not in front of a PC and you are in a hurry, you can use the “Tap & Go” function to generate the ticket with the PNR code when you want to use it.

In both cases, after your further confirmation, you will receive an email with a PDF attachment with the PNR [code] and QrCode of the single ticket purchased to show in case of inspection.

The Carnet does not expire.

Tickets, once generated from the Carnet management area, are valid from the date/time entered:

• within 3 hours if the route does not exceed 50 km

• 6 hours between 51 and 200 km

• 24 hours above 200 km

You can ask for assistance at the Trenord Contact Center 02-72.49.49.49 (active every day from 5.00 am to 1.00 am).

In the case of single tickets purchased, if the transaction was successful, in the “I miei carnet” section you should still find all the tickets purchased.

• Each carnet is unique and cannot be divided. The individual tickets of the carnet are valid for one traveler and the simultaneous use of a carnet by several passengers at the same time is not allowed.

• Any TRENORD ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario.