TRAVEL TITLES

Concessions and Extras

Where to buy

Trenord per l'impresa

B2B Mobility

Journey

Services

Live Train Tracker

Trenord informs

Useful Information

Services

Support

Experiences

CONTACTS

Welcome to the Trenord contact page

Do you have any doubts, questions or problems related to our services? Our customer support is at your disposal.

Contact us online

Claimant details

Name

Last name

WHY ARE YOU GETTING IN TOUCH?

Select a reason

YOUR REQUEST

0/4000

Attach a file to your request (optional)
Maximum size of 2MB

Upload file

I declare that I have read the personal data processing policy and I give permission to process my personal data.

Open and read the information about our personal data policy, then authorize

Verify and fill in all the obligatory fields to send your message

Invia

Oly, Trenord's voice assistant

Oly is at your service 24/7, in over 20 languages, providing real-time information on trains, timetables, travel solutions, and accessibility.

How to contact Oly:

Phone: Call customer service at +39 02-72494949 (press 1) or dial +39 02 8992 0450 directly.
WhatsApp: Message us at +39 02-8992 0450 or [click here] to open the chat directly

Other ways to contact us

VIRTUAL ASSISTANT

TREasy is the virtual assistant that can answer your questions or direct you to those who can provide the best answers. Learn something from each conversation for increasingly tailored assistance.

It is unobtrusive but always present (h24), appears on the Home Page and on any page of the site after a few seconds and greets you with a Hello!

CONTACT CENTER

For all information on the transport service, Malpensa Express customers can contact the Trenord Contact Center 02-72.49.49.49, active every day from Monday to Sunday from 6.00 in the morning to 0.00 at night.

Call theContact Center: 02-72494949

MY LINK POINT

My Link Points are spaces dedicated to the assistance of Trenord and Malpensa Express customers, open every day, including holidays. You can find them in the stations of Milano Cadorna [open from 7.00 to 21.00] and Milano Porta Garibaldi [open from 6.30 to 21.00].

Find a My Link Point