Lost and Found

Lost something on a Trenord train or at a station platform? Don't worry — our Lost and Found service is here to help. Follow the steps below to find out how to report a missing item, where to collect it, and what happens if it goes unclaimed.

What to Do If You've Lost Something on a Trenord Train

If you have lost an item on board a Trenord train or on a station platform, the first step is to contact our Customer Service team as soon as possible:

Call the Trenord Contact Center: 02-72494949

For further assistance or to submit a formal request, visit our Contacts page.

Where to Collect Your Lost Item

If your lost item has been found, you can collect it at one of the My Link Point desks located at:

•  Milano Cadorna station

•  Milano Porta Garibaldi station

Items are stored at My Link Point for up to 6 days from the date they are found. After this period, unclaimed items are transferred to the Lost and Found Office of the Municipality of Milan, at Via Friuli 30.

Please note: perishable items cannot be stored or recovered.

What Happens to Unclaimed Items?

After 6 days, any unclaimed property found on Trenord trains or stations is handed over to the Lost and Found Office of the Comune di Milano (Via Friuli, 30). For items with high sentimental or monetary value, we recommend acting within the first 24–48 hours.