IO VIAGGIO cards

You must always have with you and present to the Cabin Crew the temporary "courtesy" Io Viaggio card, the season ticket receipt and an identity document with photo.

After 30 days from the online purchase, you can write to us, using the form dedicated to requests for information, indicating the following data:

  PROBLEM

  NAME AND SURNAME

  DATE OF BIRTH

  FISCAL CODE

  CARD TYPE REQUIRED

  DATE OF REQUEST

  TICKET OFFICE FOR WITHDRAWAL

  SHIPPING ADDRESS

  PHONE NUMBER

In the event of loss / theft or malfunction of the card, you can:

- go to a My Link Point, where they will produce a new card and load the valid electronic subscription that you already had. It will be valid for another 4 years; the cost of the operation is 10 €.

- go to a Trenord ticket office, where you can request the new card, which will be sent to your address, again at a cost of € 10

You can  write to our assistance using the online form here, indicating the complete number of the card, incorrect data and correct data

Just make a request for an IO VIAGGIO card, the system will recognize, from the date of birth, if it is necessary to create one with a profile for subsidized passes.

You can purchase the season ticket of your interest in the following ways:

• Online on Trenord e-Store;

• Trenord ticket offices;

• Affiliated resales;

• Vending machines;

• Trenord App with the simple “1 Click Renewal” function (renewal only).

• Intesa Sanpaolo, Unicredit, UBI Banca and Banca Popolare di Milano ATMs (renewal only);

• Intesa Sanpaolo Home Banking (renewal only)

Remember that the pass not purchased at the ticket office or at the retail outlets must be activated on the first trip, by bringing the card near the gate or the validator of the station you have chosen. Activation must be done within 5 days (3 per week) of purchase, but compulsorily during the first day of use.