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Rights and obligations of passengers

EC Regulation
The (EC) Regulation 1371/2007 - on passengers rights - of the European Parliament and the Council of 23 October 2007, details the rights and obligations of railway passengers, establishing charges for passengers and specific rights in the case of delay, cancellation and missed connections.

The new rules have been implemented in the text of the General Conditions of Transport for passengers of Trenord Srl in force since 1 December 2014.

 

The Transport Contract
The Transport Contract concluded pursuant to the General Conditions of Transport, as a rule, is related to the use of the train by the passenger and is represented by a single travel document that legitimises the passenger to use the chosen railway service;

 

Rights and obligations of passengers and travel documents
For the purposes of applying the rights and obligations of passengers in rail transport, a trip that is carried out with several successive trains/services, with a single travel document, can be considered as a single trip.

In all other cases in which the passenger uses more trains/railway services, by virtue of different tickets, the trips must be considered distinct and separate from each other and each one is traceable to a single transport contract.

Any indemnities will be recognised with reference to the individual transport contracts.

 


Consult the full European Regulation

or download the summary:
Summary of rights and obligations of passengers in rail transport [Italian only]