Invoices

Following the entry into force of the Electronic Invoicing obligation, of 1 January 2019, invoices for Trenord travel documents will be issued digitally and sent through the Revenue Agency Exchange System (SDI).

To obtain an electronic invoice sent through the exchange system, customers should communicate an email address (a PEC email address or a recipient code).

In cases where the customer, who is the end consumer, does not communicate an email address, the original invoice can be consulted or downloaded from the specific area of the Revenue Agency website.

If you purchase Trenord travel tickets, the times for obtaining the invoice and the methods for viewing it vary, depending on the acquisition channel, as described below.

 

fattureINVOICE REQUEST FOR PURCHASES IN TRENORD TICKET or MY LINK POINT TICKET OFFICES

The issue of invoices for travel tickets purchased at a Trenord ticket office [list] or at a My Link Point Customer Service office [detailsare issued at the express request of the traveller. This request must be made at the same time the ticket/subscription is issued and in any case no later than the payment of the fee.

The invoice will be available after 6 days:

  • - through PEC or the Recipient Code (if one of these two details is associated with your billing profile when requesting the invoice);
  • - or within the tax folder of the Revenue Agency website [if the PEC or Recipient Code is not indicated].

 


fattureINVOICE REQUEST FOR PURCHASES THROUGH OTHER SALES CHANNELS

You can request invoices for tickets and subscriptions purchased through other sales channels:

1. For tickets purchased on board the train

The invoice must be requested within 24 hours following the ticket purchase by emailing fattureclienti@trenord.it and providing the following information: name, surname, address, fiscal code or VAT no. (SDI or PEC), purchase method (on board), ticket number, ticket type (adult, child, senior citizen), route, price, date of purchase and a scan or photo of the receipt.

Trenord will send a pdf copy of the invoice. The original invoice will be the electronic one, and can be consulted and downloaded from the designated area on the Revenue Agency website, if no email address has been provided at the time of the invoice request.

 

2. For tickets purchased online through the Trenord website/e-Store

For customers with PROFILES, they will be sent a pdf copy of the invoice as a receipt. The original invoice will be the electronic one, and can be consulted and downloaded from the designated area on the Revenue Agency website, if no email address has been provided at the time of the invoice request.

Please note that the sending of the invoice by TRENORD to the Revenue Agency may not be simultaneous, as it may occur within the periodical settlement period for the transaction.

 

For customers WITHOUT A PROFILE [GUESTS], the invoice can be requested by emailing fattureclienti@trenord.it within 24 hours of the purchase. Once the procedure has been handled by the relevant office, it will be managed under the same process as customers with profiles, in the case of online purchases on the Trenord website/store.

 

If after 45 days following the transaction, the invoice has not yet been received by the user (as described above), the customer can submit a verification request by filling the online form.

 

Special Discovery Train tickets cannot be invoiced.

 

3. For tickets purchased through the Trenord App

The invoice must be requested within 24 hours of purchase by emailing fattureclienti@trenord.it, specifying that the purchase was made through the Trenord app, indicating the order number and providing the following details: name, surname, address, fiscal code or VAT number (SDI or PEC).

 

Trenord will send a pdf copy of the invoice. The original invoice will be the electronic one, and can be consulted and downloaded from the designated area on the Revenue Agency website, if no email address has been provided at the time of the invoice request.

 

4. For passes purchased at ATM machines

The invoice can be requested by the customer on the website.

 

The customer has 6 days from the time of purchase to do this and print the invoice.

 

5. For tickets purchased in automatic Trenord machines, or external points of sale

The invoice can be requested by emailing fattureclienti@trenord.it  within 24 hours of purchase, providing the following information: name, surname, address, fiscal code or VAT number (SDI or PEC), ticket number, ticket type (adult, child, senior citizen), route, price, day of purchase and a scan or photo of the ticket.

 

If after 45 days following the transaction, the invoice has not yet been received by the user (as described above), the customer can submit a verification request by emailing fattureclienti@trenord.it.

 

6. For tickets purchased on site or in Trenitalia ticket offices

The invoice will be available after 6 days:

  • - by accessing the designated area on the trenitalia.com, using the 'Request invoice' feature;
  • - through PEC or the Recipient Code (if one of these two details is associated with your billing profile when requesting the invoice);
  • - or within the tax folder of the Revenue Agency website [if the PEC or Recipient Code is not indicated].

 

For more information, visit www.trenitalia.com.