CUSTOMER CARE [My Link Point]
In Lombardy, there are two assistance and
information points available for Trenord customers: at MILANO CADORNA and MILANO PORTA
The My Link
Points provide travel assistance for groups and assist
disabled persons who wish to travel by train.
Every year, Trenord provides assistance to more than 1,500
people with disabilities by organising and personalising their
MONDAY TO SUNDAY and BANK HOLIDAYS from 7:00 a.m.
to 9:00 p.m.
MONDAY TO SUNDAY and BANK HOLIDAYS from 6:30 a.m. to 9:00 p.m.
For all their information needs, Trenord
passengers can contact the number
+39 02 7249 4494 from Monday to
Sunday 5.00 am - 1.00 am.
TOLL-FREE NUMBER FOR
800.210.955, open daily from 8.15 am to 7.45
It is also possible to write to email@example.com and firstname.lastname@example.org
To request information to Trenord please fill in the ONLINE
For issues that require more precise and detailed responses,
please send the complaint by completing the
SPECIAL FORM [after registration] and, as indicated in the
General Transport Conditions, Art.115 "Complaints to Trenord", a
response will be provided within 30 days.
Alternatively, to send your claim to Trenord you can:
- send postal mail [Trenord S.r.l., Piazzale Cadorna 14, 23123
- send a fax [0039-02.85114155];
- write a PEC mail [email@example.com];
- download the appropriate PDF form and
deliver it to one of the Trenord Ticket Offices or to My Link
Point-Customer Care in Milano Cadorna or Milano Porta
For information and assistance regarding online
purchases please write HERE.
GROUP TRAVEL [10 people
For information and assistance regarding group travel please write
ASSISTANCE IN THE STATIONS [My Link
The My Link Staff [also known as the "green
berets"] are on duty in 11 stations throughout Lombardy to help
Trenord commuters. Their main
responsibility is to provide assistance to customers.
Operators have the technology to be able to give real-time answers
to problems relating to train performance and to fill out
questionnaires aimed at commuters. In doing so, a type of "commuter
audience research" is carried out, enabling daily surveys to be
conducted which are used by the company to provide an even better
In particular, My Link Staff can provide passengers with
advice regarding travel permits, information on train timetables,
details about station facilities, support in case of service
disruption and leaflets.
THE MY LINK STAFF ARE
THERE TO PROVIDE ASSISTANCE:
- in the morning,
6:00 a.m. - 9:00 a.m., at Treviglio, Lodi, Saronno,
Varese, Seveso, Monza, Albairate, Bergamo, Carnate, Pavia,
Cremona/Mantova, Como, Seregno, Novara RFI and Mortara
- in the afternoon,
5:00 a.m. - 7:00 p.m., at the following Milan stations
[Centrale, Lambrate, San Cristoforo, Greco-Pirelli, Porta
Garibaldi, Bovisa, Rogoredo, Passante and Porta Genova].