For issues that require more precise and detailed responses, please send the complaint by completing the  SPECIAL FORM [after registration] and, as indicated in the General Transport Conditions, Art.115 "Complaints to Trenord", a response will be provided within 30 days.

Alternatively, to send your claim to Trenord you can:
- send postal mail [Trenord S.r.l., Piazzale Cadorna 14, 23123 Milano];
- send a fax [0039-02.85114155];
- write a PEC mail [];
download the appropriate PDF form and deliver it to one of the Trenord Ticket Offices or to My Link Point-Customer Care in Milano Cadorna or Milano Porta Garibaldi.