Cookie Policy | Trenord






Gite in Treno - Train trips


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Cookie Policy and Cookie Policy

Cookies consist of portions of code installed in the browser that assist Trenord Srl (hereinafter the Owner) in providing the service according to the purposes described. Some of the Cookie installation purposes may also require user consent. When the cookies installation takes place on consent basis, this consent can be revoked freely at any time by following the instructions contained in this document.


Technical and aggregate statistics cookies

Activities strictly necessary for operation
This application uses Cookies to save the user's session ("SSO" contains the SSO login token. It reminds the client that the user has logged into the system and validate their identity in case of logged in browsing) and to perform other activities that are strictly necessary for the functioning of the same, for example in relation to the correct distribution of access traffic or the acceptance of cookies use ("user_cookie" contains the information relating to the acceptance of cookies use by the user).

Activity of saving preferences, optimization and statistics

This Application uses Cookies to save browsing preferences and optimize the user's browsing experience. These cookies include, for example, those for setting the language and currency or for managing statistics by the site owner.
Like: "station_history" which contains the last stations searched by the user not logged in or "train_history" which contains the last trains sought by the user not logged in.

Other types of Cookies or third-party tools that could install them
Some of the services listed below collect statistics in aggregate and anonymous form and may not require the user's consent or could be managed directly by the Data Controller - depending on description - without the help of third parties.
If among the instruments indicated below were present services managed by third parties, these could - in addition to what is specified and also without the knowledge of the Data Controller- perform user tracking activities. For detailed information on this, we recommend that you consult the privacy policies of the individual services listed.

Infrastructure monitoring
This type of service allows you to monitor the use and behavior of its components, to improve performance and functionality, maintenance or troubleshooting.
Personal Data processed depend on the characteristics and implementation methods of these services, which by their nature filter the activity of this Application.

Pingdom (Pingdom AB)
Pingdom is a monitoring service provided by Pingdom AB.
Personal Data collected: Cookies and Usage Data.
Place of processing: Sweden - Privacy Policy.

This type of service allows the use of user data for commercial communication purposes in different forms of advertising, such as banners, also in relation to user interests.
This does not mean that all Personal Data is used for this purpose. Data and terms of use are indicated below.
Some of the services listed below may use cookies to identify the user or use the behavioral retargeting technique, i.e. display personalized advertisements based on the user's interests and behavior, also detected outside this application. For more information, we suggest you check the privacy policies of the respective services.

Sociomantic (sociomantic labs GmbH)
Sociomantic is an advertising service provided by sociomantic labs GmbH.
Personal Data collected: Cookies and Usage Data.
Place of processing: Germany - Privacy Policy - Opt Out.

Remarketing and behavioral targeting
This type of service allows this Application and its partners to communicate, optimize and serve advertisements based on the past use of this Application by the user.
This activity is carried out by tracking Usage Data and the use of Cookies, information that is transferred to the partners to which the remarketing and behavioral targeting activity is connected.
In addition to the possibility to opt-out offered by the following services, the user can opt for the exclusion from the receipt of cookies relating to a third service, by visiting the Network Advertising Initiative opt-out page.

Remarketing Google Ads (Google Ireland Limited)
Remarketing Google Ads is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects the activity of this Application with the Google Ads advertising network and the DoubleClick Cookie.
Users can choose not to use Google cookies to personalize ads by visiting Google's Ad Settings.

Personal Data collected: Cookies and Usage Data.


The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of user behavior.

Google Ads conversion tracking (Google Ireland Limited)
Google Ads conversion tracking is a statistics service provided by Google Ireland Limited that links data from the Google Ads network with the actions performed within this Application.

Personal Data collected: Cookies and Usage Data.
Place of processing: Ireland - Privacy Policy. Subject adherent to the Privacy Shield.
Google Analytics with anonymized IP (Google Ireland Limited)
Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.

Google may use Personal Data to contextualize and personalize the ads of its own advertising network.
This integration of Google Analytics makes your IP address anonymous. Anonymization works by shortening the Users’ IP address within the borders of the member states of the European Union or in other countries adhering to the agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google's servers and shortened within the United States.
Personal Data collected: Cookies and Usage Data.
Place of processing: Ireland - Privacy Policy.

Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
If a service of this type is installed, it is possible that, even if users do not use the service, the service collects traffic data relating to the pages in which it is installed.

Widget 3BMeteo (Meteosolutions Srl)
Widget 3BMeteo is a content visualization service managed by 3BMeteo and Meteosolutions Srl
Personal Data collected: Cookies and Usage Data.
Place of processing: Italy - Privacy Policy.

Widget Moovit Last mile, tripplanner service
Personal Data collected: Cookies and Usage Data.
Place of processing: Israel and Ireland - Privacy Policy

How can I express consent to the installation of Cookies?

In addition to what is indicated in this document, the user can manage the preferences for Cookies directly from within his browser and prevent - for example - that third parties can install them. Through the browser preferences it is also possible to delete the Cookies installed in the past, including the Cookie in which the consent to the installation of Cookies by this site is eventually saved.
The user can find information on how to manage Cookies with some of the most popular browsers such as the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.
With reference to cookies installed by third parties, the user can also manage his own settings and revoke consent by visiting the related opt out link (if available), using the tools described in the third party's privacy policy or by contacting the third party directly.
Without prejudice to the above, the user can avail himself of the information provided by EDAA (EU), Network Advertising Initiative (USA) and Digital Advertising Alliance (USA), DAAC (Canada), DDAI (Japan) or other similar services. With these services it is possible to manage the tracking preferences of most advertising tools. The Data Controller therefore advises Users to use these resources in addition to the information provided in this document.


Data Controller

Data controller, pursuant to art. 4.1.7 of the GDPR is Trenord Srl, with registered office in Italy, Piazzale Cadorna n. 14, 20123 Milan.
Responsible for the protection of personal data (also "DPO") is Avv. Yari Mori. To exercise the rights pursuant to the GDPR referred to in point 6 of this statement, you can contact the DPO. All requests for information concerning the identification of the Data Processors acting on behalf of the Data Controller must be made to the same person.
The DPO may be contacted with a communication to be sent by post to the Trenord registered office indicated above or by email to the following email address:
The complete list of managers and the categories of persons in charge of processing are available upon request.
Given the objective complexity of identifying the technologies based on Cookies, the user is invited to contact the Data Controller if he wishes to receive any further information on the use of the Cookies themselves through this Application.


Definitions and legal references

Personal Data (or Data)
Personal information is any information that, directly or indirectly, even in connection with any other information, including a personal identification number, makes an individual identified or identifiable.

Usage Data
The information collected automatically through this Application (also from third-party applications integrated in these sites), including: the IP addresses or domain names of the computers used by the user that connects with these Sites, the addresses in URI notation ( Uniform Resource Identifier), the time of the request, the method used in forwarding the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response from the server (success, error, etc.) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of the pages consulted, to the parameters relating to the operating system and the user's IT environment.

The individual who uses this Application which, unless otherwise specified, coincides with the interested party.

Interested party
The person to whom the Personal Data refers.

Data Processor (or Manager)
The person, legal entity, public administration and any other entity that processes Personal Data on behalf of the Data Processor, according to what is stated in this privacy policy.


Data Controller (or Owner)
The person or legal entity, public authority, service or other body which, individually or together with others, determines the purposes and means of processing Personal Data and the instruments adopted, including security measures relating to the functioning and the use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.

This Application
The hardware or software tool through which users' Personal Data are collected and processed.

The Service provided by this Application as defined in the relevant terms (if any) on this site / Application.

European Union (or EU)
Unless otherwise specified, any reference to the European Union contained in this document is intended to be extended to all current member states of the European Union and the European Economic Area.

Small portion of data stored within the user's device.

Legal references
This privacy statement is drafted on the basis of multiple legislative orders, including articles 13 and 14 of Regulation (EU) 2016/679.
Unless otherwise specified, this privacy statement only concerns the Application used for the sites mentioned above.