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MAKE YOUR JOURNEY SAFER

PROTECT YOURSELF, PROTECT OTHERS

 

Let's not let our guard down now. We are at the first real test of recovery: offices, schools ... normal life tries to restart. In order for this restart not to be critical, all the actors of public transport - transport companies, station and network managers, policy makers and, last but not least, customers - must be aware that it will not be a simple return to normal habits. of the pre-emergency service.

 

The return to extended social coexistence requires an extra effort.

Any tool will not be sufficient without the awareness and individual responsibility that the actions of the individual can put everyone's existence at risk.

From September 14, let us help each other to be more responsible for each other.

 

 

 

AT THE STATION

ON THE TRAIN

a. Avoid staying in the closed rooms of the station, except for travel-related needs (timetable consultation, ticket purchase, self-certification compilation ...);


b.Choose the most free areas of the dock and always stay at least one meter away from other people. Arranged along the entire platform, to avoid crowds at the train doors and to minimize travel once you get on the train;


c. Always wear the face covering correctly (nose / mouth), even while waiting for the train;


d. Wait for all passengers to get out. Line up near the door of your choice and wait for your turn to enter. Promote an orderly flow. Avoid gatherings;


e. Don't insist on getting on the train. Respect the sound announcements at the station or the conductor. Follow the directions you will find on board. The train will not be able to leave if it exceeds the required filling levels - which now correspond to 100% of the seats and some standing places in the vestibules alone - leaving the carriage corridors free;


f. Always download and use the Trenord App to be informed on the status of traffic, on information relating to possible gatherings in the stations and on the filling status of the main trains at peak times;


g. Always pay attention to station messages. If the arriving train does not offer spaces, we ask you to desist and wait for the next one.

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a. Always, and correctly, wear a face covering. 

 

b.Avoid staying in the train aisles as much as possible. They must remain free for getting on and off the train. In any case, follow the instructions on right distancing

c. Clean your hands frequently, do not touch your face and eyes.

 


d. You can use all the seats. It is no longer necessary to occupy them in a checkerboard pattern or in any case keep a seat away from each other.


e.  Avoid moving on board the train as much as possible.

f. Follow the progress of your train on the app and check if there is information on any gatherings in the stations.

 

Our trains are sanitized several times a day with a process certified by the Chemical Engineering Department of the Politecnico di Milano. We therefore invite you not to leave your waste on board the train, to facilitate cleaning and sanitizing operations. Never leave your face covering on the train.

 

 

ENHANCE FREEDOM

We return to occupy all the available seats, but we do not stand in the corridors. We pay close attention to entry and exit flows from trains and stations, to create regulated queues or, where possible, to avoid them.

Distributing the service throughout the day is correlated to an important change in the pace of life - dictated by the possibilities given by smartworking, by the prolonged openings of commercial establishments and by revisited and more flexible working hours.

We increase the freedom of choice of our customers, taking care of real time information. Know more to better decide how to organize your trip. Train filling status and station crowding are information that you can always find updated on the Trenord App.

Choose the least occupied areas of the platform and always keep at least one metre away from other people. It is recommended to space yourselves out along the whole platform, avoiding gathering at the train doors and minimising any moving around once you enter the carriage.  Always wear a mask, even while waiting for a train. Wait for all passengers to get off. Before getting on a train, line up near the door you choose and wait for your turn to enter. Promote an orderly flow. Avoid gatherings. Don't insist on entering the train. Follow the station and the conductor's audio announcements. The train will not be able to leave if it exceeds the set maximum  capacity.

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The fastest, safest and most effective way is buying online via the e-store or the App. This allows you to avoid long queues at ticket offices and to check the availability of your train in real time. Furthermore, with the App's tap-and-go feature it is always possible to digitally validate your ticket - and therefore travel peacefully and legitimately. Ticket checks on board trains will be carried out and travellers without valid tickets will be fined (according to transport regulations).

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No, if you are not feeling well and you suspect you have flu symptoms, in particular due to COVID 19, contact your medical doctor and follow their recommendations. Do not use the train to go to checkups or medical examinations related to COVID 19 symptoms. We also remind you that your temperature will be taken in stations by thermoscan and that false sworn declarations are publishable offences.

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Plan to travel by train only if it is strictly necessary and if you are in good health. Before leaving, always check the information on your trip, buy tickets online and monitor the status of your train on the website and App.

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After the government and regional provisions on Monday September 7, we are refurbishing the trains with the new provisions. A large part of the fleet is ready. We are doing our best. However, it is possible to respect the rules, even without signs: keep your distance, occupy all the seats, do not stand in the corridors, always wear the face covering correctly and often clean your hands. Help us, if you can, to make your travel companions respect them too.

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All the new functions we are implementing to improve information to customers about the trip require that the latest version of the App.

 

The improvement of the analysis of the flows in the station, as well as the indication of the filling status of the trains are new in the latest version 3.2.3.

 

With the updated App you can check the train filling status, the overcrowding of the stations and buy travel tickets online in just a few clicks - skipping queues and avoiding crowds at peak times and days.

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The sanitization process has been certified by the Chemical Engineering Department of the Politecnico di Milano. 

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