Enter

Do you already have a Trenord account?

MAKE YOUR JOURNEY SAFER

TOGETHER, THE TRAIN IS MORE SAFE

 

That is to say: it is up to us to give you clear indications on the service, to you the responsibility of respecting them and helping us to enforce them. Everyone plays the part of him in safeguarding the health and safety of all, customers and staff.

As is known, the governing provisions in force have declined by 50% of servants of trains for months and introduce the obligation to have with you a self-declaration relating to the motivation for your move.
In practice, this means that each train can carry half of the normally eligible passengers, among other things with a number of seats available that varies according to the composition of each train.
For this reason, on board, we have clearly indicated the seats not to be used, and for each train we have calculated the number of passengers who can travel standing in case there are no seats available, taking into account the minimum distances to be guaranteed. between passengers wearing the mask correctly.

Given the maximum effort of trains and crews deployed and constrained by the rigidity of the railway system that does not allow the addition of further trains on the already highly frequented areas, we ask for your collaboration: if you can, consider not traveling on schedule peak (6.30 - 8.30 am/ 5.00-7.00 pm), avoiding the risk of gatherings.

 


LET US HELP TO START SOON WITH THIS SOLIDARITY SPIRIT OF COLLABORATION AND RESPECT FOR MUTUAL. 

 

 

 

AT THE STATION

ON THE TRAIN

a. Avoid staying in the closed rooms of the station, except for travel-related needs (timetable consultation, ticket purchase, self-certification compilation ...);


b.Choose the most free areas of the dock and always stay at least one meter away from other people. Arranged along the entire platform, to avoid crowds at the train doors and to minimize travel once you get on the train;


c. Always wear the face covering correctly (nose / mouth), even while waiting for the train;


d. Wait for all passengers to get out. Line up near the door of your choice and wait for your turn to enter. Promote an orderly flow. Avoid gatherings;


e. Don't insist on getting on the train. Respect the sound announcements at the station or the conductor. Follow the directions you will find on board. The train will not be able to leave if it exceeds the required filling levels - which now correspond to 100% of the seats and some standing places in the vestibules alone - leaving the carriage corridors free;


f. Always download and use the Trenord App to be informed on the status of traffic, on information relating to possible gatherings in the stations and on the filling status of the main trains at peak times;


g. Always pay attention to station messages. If the arriving train does not offer spaces, we ask you to desist and wait for the next one.

covid animated image

a. Always wear the mask correctly (nose / mouth), never lower it.


b.The maximum capacity allowed for each train is 50%, equal to the totality of seats available on each train. Travel seated: it is safer than standing in the corridors, generating crowds. Only a few seats cannot be used (usually located near the doors and duly marked), in order to ensure compliance with the filling percentage.


c.Do not occupy the vestibules. They must remain free from crowds, to allow boarding and alighting from the train, without compromising the safety of those traveling.


d. Avoid getting around aboard the train as much as possible while traveling.


e. Use the Trenord app to buy your ticket. With the app you can always check the progress and fill status of your train.

covid marzo viaggiasicuro animata

KNOW YOUR TRIP, USE THE APP

Know more, to better decide how to organize your trip. Real-time trend, travel changes, travel alternatives, train filling status and station crowding alerts are all information that you can always find up-to-date on the Trenord App.

Download it to safely buy your tickets, booklets and season tickets and to travel always informed.

 

 

Choose the least occupied areas of the platform and always keep at least one metre away from other people. It is recommended to space yourselves out along the whole platform, avoiding gathering at the train doors and minimising any moving around once you enter the carriage.  Always wear a mask, even while waiting for a train. Wait for all passengers to get off. Before getting on a train, line up near the door you choose and wait for your turn to enter. Promote an orderly flow. Avoid gatherings. Don't insist on entering the train. Follow the station and the conductor's audio announcements. The train will not be able to leave if it exceeds the set maximum  capacity.

Questa risposta ti è stata utile?

Se questa risposta non è stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti.

Grazie per il tuo feedback. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza

The fastest, safest and most effective way is buying online via the e-store or the App. This allows you to avoid long queues at ticket offices and to check the availability of your train in real time. Furthermore, with the App's tap-and-go feature it is always possible to digitally validate your ticket - and therefore travel peacefully and legitimately. Ticket checks on board trains will be carried out and travellers without valid tickets will be fined (according to transport regulations).

Questa risposta ti è stata utile?

Se questa risposta non è stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti.

Grazie per il tuo feedback. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza

No, if you are not feeling well and you suspect you have flu symptoms, in particular due to COVID 19, contact your medical doctor and follow their recommendations. Do not use the train to go to checkups or medical examinations related to COVID 19 symptoms. We also remind you that your temperature will be taken in stations by thermoscan and that false sworn declarations are publishable offences.

Questa risposta ti è stata utile?

Se questa risposta non è stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti.

Grazie per il tuo feedback. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza

Plan to travel by train only if it is strictly necessary and if you are in good health. Before leaving, always check the information on your trip, buy tickets online and monitor the status of your train on the website and App.

Questa risposta ti è stata utile?

Se questa risposta non è stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti.

Grazie per il tuo feedback. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza

All the new functions we are implementing to improve information to customers about the trip require that the latest version of the App.

 

The improvement of the analysis of the flows in the station, as well as the indication of the filling status of the trains are new in the latest version 3.2.3.

 

With the updated App you can check the train filling status, the overcrowding of the stations and buy travel tickets online in just a few clicks - skipping queues and avoiding crowds at peak times and days.

Questa risposta ti è stata utile?

Se questa risposta non è stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti.

Grazie per il tuo feedback. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza

The sanitization process has been certified by the Chemical Engineering Department of the Politecnico di Milano. 

Questa risposta ti è stata utile?

Se questa risposta non è stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti.

Grazie per il tuo feedback. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza