Covid-19 emergency refunds
WARNING! THE TERMS FOR REIMBURSEMENT REQUESTS FOR UNUSED SUBSCRIPTIONS, IN THE MONTH OF MARCH AND APRIL 2020, FOR THE COVID EMERGENCY, EXPIRED ON OCTOBER 31, 2020
In compliance with the provisions of Art. 215 of the D.L. 34/2020, converted with amendments by Law 77/2020, to those entitled to a refund, Trenord issues a voucher for an amount equal to the value due.
The Voucher can be used exclusively on the Trenord online digital store for the purchase of all types of travel tickets (tickets, carnet, season tickets).
Among the two options provided by the aforementioned regulations (issuing a voucher or extending the validity of the season ticket), Trenord has chosen the voucher tool as it is the most flexible solution to meet the needs of all customers, and above all not penalizes those who, for various reasons, have been forced to change their travel habits (smart working, end of school cycle…).
HOW TO USE THE TRENORD CREDIT DISTRIBUTED (VOUCHER)
- Once the refund request has been made using the dedicated FORM in their personal area and received the email notification of the accreditation, the customer will be able to view the amount of Trenord credit disbursed on their personal page under YOUR PROFILE.
- Trenord Credit (Voucher Points on the old site) is an additional payment method.
- During the purchase procedure, when choosing the payment method, the customer can select the "Trenord Credit" option. The use is scaled up until the credit runs out. If the credit is not sufficient for the desired purchase, it can be integrated with any other payment method available.
We remind you that season tickets can only be loaded on the Trenord IO VIAGGIO Card. For ATM card holders, without an IO VIAGGIO card, it is possible to request it for free in your Personal Area, Services section, under: Ivol request (for Covid-19 reimbursement).
WHAT THE REGULATION PROVIDES
Trenord reimburses via vouchers (Trenord credit) both rail-only travel tickets and those integrated IVOL, IVOP, STIBM if issued by Trenord (each operator will process only the requests for the tickets of its own issue).
The voucher (Trenord Credit) received can only be used on the Trenord.it online site. It can be spent on a scaled basis, for multiple purchases, until the available amount is exhausted.
HOW TO REQUEST A REFUND
We remind you that the deadlines for submitting refund applications expired on October 31, 2020.
You can review below how to request reimbursements for the coronavirus emergency.