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Compensation for STIMB seasonal tickets


Pursuant to the provisions of the Resolution of the Lombardy Regional Council n. XI / 2088 of 31.07.2019, following the application of the new integrated tariff system STIBM, starting from 1.10.2019, Trenord has adopted a form of mitigation applicable to customers of railway services only.


How to


If you have purchased train passes on the Io Viaggio card until September 2019, you can access the Trenord website to enter the "refund" request.

If you do not yet have credentials to access the personal area of the Trenord site, you must first register on the Trenord site.

You will then be able to access the minisite dedicated to reimbursements for STIBM mitigation https://rimborsistibm.trenord.it authenticating with your credentials: in this section you can upload the required documents, provide your IBAN.

Always in the same section you can follow the status of your case and notify the purchases of new STIBM subscriptions to be reimbursed.


Documents to be attached

  • Copy [scan or image] of a double-sided ID card; 
  • Copy [scan or image] of the health card on both sides; 
  • Self-certification of the residence certificate; self-certification attesting to the customer's workplace; customer self-declaration on non-use of ATM services or other operators in the local public transport sector. [SELF-CERTIFICATION FORM TO BE FILLED IN AND UPLOADED]