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Ticket Offices and Resellers

TICKET OFFICES

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[Trenord ticket offices.pdf]

[Stations with Self-Service Machines.pdf

 


ONLINE

RAIL PASSES
On all TRENORD lines, Trenord annual, monthly and weekly RAIL PASSES and Io Viaggio passes (TrenoCittà excluding TrenoLecco, TrenoSondrio and TrenoMantova, which are available only in paper format; Io Viaggio Ovunque in Provincia; Io Viaggio Ovunque in Lombardia) can be purchased or renewed ONLINE on e-Store Trenord by loading them onto the electronic cards.


ONLINE PURCHASE PROCEDURE [desktop]
1. Sign in on your MyTrenord account or register;
2. Choose your electronic card on which you want to load your rail pass;
3. Follow the guided procedure by entering your travel details ;
4. Check and confirm your travel details;
5. Complete the purchase by credit card [Visa, Mastercard and Maestro] or by PayPal;
6. Activate the pass at a turnstile or validation machine at the station selected at the time of purchase. Activation is compulsory and must be carried out at the station selected during the purchase procedure within 5 days of purchase for monthly and annual passes and within 3 days for weekly passes.



RENEW 1-CLICK [desktop and mobile]
1. Sign in on your MyTrenord account or register;
2. Choose your electronic card on which you want to renewal your rail pass;
3. Confirm the renewal of the last rail pass;
4. Complete the purchase by credit card [Visa, Mastercard and Maestro] or by PayPal;
5.
Activate the pass at a turnstile or validation machine at the station selected at the time of purchase. Activation is compulsory and must be carried out at the station selected during the purchase procedure within 5 days of purchase for monthly and annual passes and within 3 days for weekly.

NOTES
• Upon completion of the online procedure, the customer will receive a confirmation e-mail from Trenord with a summary of all the details.
• The confirmation e-mail will be valid as a ticket in the case of last minute renewal of the pass [according to the conditions contained in the online purchase procedure].
• The monthly passes and can be renewed from the 22nd of the month before, the weekly passes from the Thursday before the week of use and annual passes can be renewed at any time of the year.

bottone e-store

 

SINGLE TICKETS
Origin-destination 2nd class SINGLE TICKETS can be purchased for the entire railway network on e-Store Trenord and APP Trenord. The procedure is easy and practical. Payment occurs instantly with a credit card or PayPal and the ticket is sent to the e-mail address provided during purchase (or, alternatively, via SMS to your mobile phone).

HOW TO BUY A TICKET ONLINE
1. Using the timetable, search for the route, date and time of your journey;
2. Sign in on your MyTrenord account or register;
3. Choose your fare (adult, senior, child) and any surcharges (bicycles, pets);
4. Go to your shopping basket, check that the journey details are correct and click on "Confirm";
5. Complete the purchase of your tickets by credit card [Visa, Mastercard and Maestro] or PayPal;
6. The virtual ticket will be sent to your e-mail address/via SMS, so you can print it/show it directly to the ticket inspector using your mobile phone.

 


TRENORD APP

RAIL PASSES
On all TRENORD lines, Trenord annual, monthly and weekly RAIL PASSES and Io Viaggio passes (TrenoCittà excluding TrenoLecco, TrenoSondrio and TrenoMantova, which are available only in paper format; Io Viaggio Ovunque in Provincia; Io Viaggio Ovunque in Lombardia) can be renewed using Trenord APP by loading them onto the electronic cards.


RENEW 1-CLICK
1. Sign in on your MyTrenord account or register;
2. Choose your electronic card on which you want to renewal your rail pass;
3. Confirm the renewal of the last rail pass;
4. Complete the purchase by credit card [Visa, Mastercard and Maestro] or by PayPal;
5.
Activate the pass at a turnstile or validation machine at the station selected at the time of purchase. Activation is compulsory and must be carried out at the station selected during the purchase procedure within 5 days of purchase for monthly and annual passes and within 3 days for weekly.
 
NOTES
• Upon completion of the online procedure, the customer will receive a confirmation e-mail from Trenord with a summary of all the details.
• The confirmation e-mail will be valid as a ticket in the case of last minute renewal of the pass [according to the conditions contained in the online purchase procedure].
• The monthly passes and can be renewed from the 22nd of the month before, the weekly passes from the Thursday before the week of use and annual passes can be renewed at any time of the year.

 

SINGLE TICKETS
Origin-destination 2nd class SINGLE TICKETS can be purchased for the entire railway network on Trenord APP. The procedure is easy and practical. Payment occurs instantly with a credit card or PayPal and the ticket is sent to the e-mail address provided during purchase (or, alternatively, via SMS to your mobile phone)..

HOW TO BUY A TICKET ON TRENORD APP
1. Search for the station of origin, destination, date and time of your journey. Select a train from those available and click on the three dots symbol. A page detailing the train route will open. Check that the travel details are correct and click on "Purchase";
2. Select the number of tickets you require and the type of fare, from: adults, children [age 4-13], seniors [over 65], bicycles and pets. You can also opt to receive your PNR code via SMS by clicking on the button provided and entering your mobile phone number;
3. Proceed to payment. You can purchase your tickets using credit card [Visa, MasterCard and Maestro], PayPal or other credit cards through the PayPal service;
4. Your purchase is completed. Before closing, wait until you are redirected to the Trenord APP. Check your email [and your mobile phone if you selected the SMS option] to make sure you have received the virtual ticket, to be printed/shown directly from your phone to the inspector.

 

[more info about TRENORD APP]

 


ATM MACHINES

RAIL PASSES CAN BE RENEWED at Intesa Sanpaolo, UBI Banca, Unicredit or Banca Popolare di Milano ATM machines, without having an account at those banks. Just bring your debit card [from any bank] and the number of the ITINERO, IO VIAGGIO or CRS Valid for Transport card on which you want to renew your pass. The service is free and there is no commission.

HOW TO RENEW YOUR PASS

  1. 1. Go to an Intesa Sanpaolo, UBI Banca, Unicredit or Banca Popolare di Milano ATM machine and insert your debit card;
  2. 2. Follow the guided procedure, entering the number of your electronic card;
  3. 3. Select renewal of one of the passes activated the month/week before and complete the procedure by collecting the receipt;
  4. 4. Activate the pass by putting the electronic card through the turnstile/validation machine at the same station where it was activated the month or the week before and that was selected at the time of purchase.


NOTES

• Renewal does not involve any changes to the data on your pass. In the procedure at ATM machines IT IS NOT POSSIBLE to change parameters such as origin/destination, pass duration, selected station.
• The payment receipt must be kept and presented, together with your card, at the request of the Trenord ticket inspector.
• The monthly and TrenoCittà passes can be renewed from the 22nd of the month before, weekly passes from the Thursday before the week of use and annual passes can be renewed at any time of the year.

 


HOME BANKING

All Trenord customers with an account at Intesa Sanpaolo can renew their Trenord rail pass (weekly, monthly, annual) or integrated rail pass (TrenoCittà, including TrenoMilano) directly via home banking.

WHICH RAIL PASSES CAN I RENEW VIA HOME BANKING
Trenord weekly, monthly and annual passes;
Integrated monthly TrenoCittà passes (including TrenoMilano).

 

WHAT IS NEEDED TO RENEW RAIL PASSES VIA HOME BANKING
To renew your Trenord pass, just make sure you have the number of the Free or New IO VIAGGIO, ITINERO or CRS Valid for Transport card on which you want to load the pass.

 

THE RENEWAL PROCEDURE IN 2 SIMPLE STEPS
1) Once you have entered your Intesa Sanpaolo home banking portal, you just need to enter the "Payments" section and then select ''Public Transport Pass", choose "Trenord" and enter the number of the card on which the renewed pass is to be loaded.

2) Once the online procedure has been completed, go to the assigned activation station and pass your electronic card through one of the turnstiles/validation machines present.

The cost of the pass is charged immediately to your current account and there is no commission.