ITINERO Card

ITINERO_300


ATTENTION
ITINERO card can no longer be request. Get now IO VIAGGIO CARD from the Trenord e-STORE.

All customers who own ITINERO card can continue to use it, until its natural expiry, to purchase their passes.


 

ITINERO is an electronic card on which you can load all TRENORD rail passes (weekly, monthly, annual) and some types of integrated passes (TrenoMilano, SITAM weekly).


LOADABLE PASSES

• TRENORD rail passes (weekly, monthly, annual);
TRENOMILANO integrated monthly pass;
• Integrated Area weekly pass (SITAM).


ADVANTAGES

• Allows you to load your pass not only at TRENORD ticket offices, but also ONLINE or at ATM machines;
• Allows you to manage/load passes onto other cards (your children's ones, for example);
• Allows you to avoid queues, since you can load your pass from the 22nd of the month before use;
• You can purchase up to 3 consecutive passes in one single transaction. 


WHERE YOU CAN BUY YOUR TRAVEL PASSPORT

- Trenord ticket offices;
-
Authorised resellers;
- Self-service machines;
- Online from the Trenord e-Store;
-
Trenord App with the practical "1 Click Renewal" function [renewal only];
- Intesa Sanpaolo, Unicredit, UBI Banca and Banca Popolare di Milano ATM machines [renewal only];
- Intesa Sanpaolo Home Banking[renewal only];

For passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day (three day for weekly passes) after purchase.


DISMAGNETISATION, THEFT, LOSS

In the event of demagnetisation, theft or loss of their card, customers may go to one of the Trenord ticket offices or to My Link Points (Milano Cadorna, Milano Porta Garibaldi) with an ID photo, where the card will be replaced with a IO VIAGGIO card at the cost of €10, loaded with the remaining validity of the travel pass already purchased and a paper receipt.

 


NOTES
1. All monthly and annual passes loaded onto ITINERO cards (Trenord, TrenoMilano monthly/annual) qualify for a bonus of 30% (for annual passes, 10% of the month(s) subject to the disruption) when the service reliability index is not met. Weekly passes (Trenord, SITAM weekly) DO NOT qualify for the bonus;
2. A maximum of 3 passes may be loaded onto the ITINERO card;
3. The electronic pass is composed of two documents, to be kept and presented when requested by the ticket inspector: the payment receipt and the ITINERO card.