IO VIAGGIO card

Io Viaggio Card


The IO VIAGGIO CARD is the electronic travel card on which you can load all kinds of travel passes: Trenord rail passes [weekly, monthly, annual]; integrated IO VIAGGIO travel passes [TrenoMilano, TrenoCittà, Io Viaggio Ovunque in Provincia, Io Viaggio Ovunque in Lombardia]; integrated weekly area passes [SITAM]. You can buy it online at the price of €10.
 
The IO VIAGGIO CARD is a major step towards simpler Customer Services, replacing the old travel cards that have expired, and bringing with it all the advantages of digital: the option of loading several travel passes onto one single card; recovery of pass in the case of loss; purchase/renewal of pass online, and renewal from the Trenord App, from ATM machines or with Intesa Sanpaolo Home Banking.  

Old ITINERO, 1st Generation IO VIAGGIO [expiry before August 24, 2019] and CRS for Trasport cards are no longer available to buy and can nonetheless be used until their natural expiry, complete with all of their special characteristics, including the option of loading the relative passes.
 
  
 
 WHERE YOU CAN BUY YOUR IO VIAGGIO CARD
 
- ONLINE
from the Trenord e-STORE [store.trenord.it]. For the request is necessary a digital ID photo [Format: jpg; minimum size: 250x280px; Max: 1,5 mb].

- Trenord ticket offices or My Link Point di Milano Cadorna, Milano Porta Garibaldi e Saronno, with a ID photo and a photocopy of identity card.

The card purchased online or at ticket offices will be sent to the address indicated on the application. Pending the IO VIAGGIO card, you can buy travel passes [excluding Trenord annual pass, TrenoMilano and SITAM integrated weekly area passes] from Trenord ticket offices only, by presenting the email confirming online purchase or the paper receipt issued by ticket offices.  

 

BUY ONLINE ON TRENORD E-STORE
bottone e-store


WHERE YOU CAN BUY YOUR TRAVEL PASSPORT
- Trenord ticket offices;
-
Authorised resellers;
- Self-service machines;
- Online from the Trenord e-Store;
-
Trenord App with the practical "1 Click Renewal" function [renewal only];
- Intesa Sanpaolo, Unicredit, UBI Banca and Banca Popolare di Milano ATM machines [renawal only];
- Intesa Sanpaolo Home Banking [renewal only];

For monthly passes purchased ONLINE, on APP Trenord, ATM machines of Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day (three day for weekly passes) after purchase.



DESMAGNETISATION, THEFT, LOSS
In the event of demagnetisation, theft or loss of their card, customers may go to one of the Trenord ticket offices or to My Link Points (Milano Cadorna, Milano Porta Garibaldi, Saronno) with an ID photo, where the card will be replaced with a new IO VIAGGIO card at the cost of €10, loaded with the remaining validity of the travel pass already purchased and a paper receipt.