Rights and obligations of passengers
The (EC) Regulation 1371/2007 - on passengers rights - of the
European Parliament and the Council of 23 October
2007, details the rights and obligations of
railway passengers, establishing charges for passengers and
specific rights in the case of delay, cancellation
and missed connections.
The new rules have been implemented in the text of
the General Conditions of Transport for passengers of Trenord Srl
in force since 1 December 2014.
The Transport Contract
The Transport Contract concluded pursuant to the General
Conditions of Transport, as a rule, is related to the use of the
train by the passenger and is represented by a single
travel document that legitimises the passenger to use the
chosen railway service;
Rights and obligations of passengers and travel
For the purposes of applying the rights and obligations of
passengers in rail transport, a trip that is carried out with
several successive trains/services, with a single travel
document, can be considered as a single trip.
In all other cases in which the passenger uses more
trains/railway services, by virtue of different tickets, the trips
must be considered distinct and separate from each
other and each one is traceable to a single transport contract.
Any indemnities will be recognised with reference to
the individual transport contracts.
the full European Regulation
or download the summary:
Summary of rights and obligations of passengers in
rail transport [Italian only]