Penalties

controlloreADMINISTRATIVE PENALTY applied by Trenord, in force following the L.R. 18/2013, is equal to 100 times the minimum rate of the ordinary 2nd class single fare ticket of the Regional single rate for Lombardy. This sanction is applied in the reduced amount equal to the third part of the maximum sanction envisaged (2nd class minimum rate x 100/3) and it is equal to €46,50 (€1,40 x 100/3).

The aforementioned sanction, to which must be added PROCEEDINGS EXPENSES (€10) and COST OF TRAVEL TITLE, applies when the payment is made within 60 days from the contestation or notification of the same at the residence / domicile recorded in the report.

If the traveler makes the payment within 5 days from the contestation or notification of the sanction, or in case of simultaneous payment to the staff in charge of the control, the sum due is further reduced by thirty per cent (2nd class minimum rate x 100/3) - 30%, equal to €32,50, plus the proceedings costs.

In the event of non-payment within 60 days from the contestation or notification of the violation at the residence / domicile recorded in report, the penalty will amount to 100 times the price of the ordinary single fare ticket of minimum class at the Regional single rate for Lombardy in addition to the costs of the proceedings and the dispatch of the injunction order, which will be issued against the sanctioned passenger.

 

Payment within 5 days Payment between 6 and 60 days Payment after 60 days

[2nd class minimum rate x 100/3] - 30%

+ Proceedings expenses (€10)

+ Cost of travel title

2nd class minimum rate x 100/3

+ Proceedings expenses (€10)

+ Cost of travel title

+ Proceedings expenses (€10)

 


PENALTIES PROVIDED BY THE TRENORD GENERAL TRANSPORT CONDITIONS

On board the train purchase

Traveler who buys the ticket on board the train, after entering the train and report himself to the conductor , will be sanctioned by paying 3 times the minimum 2nd class rate [€4,20] + the ticket price.

There is no surcharge if the traveler gets on board from a station with a closed ticket office, with partner ticket offices closed or open but situated at a distance greater than 200 meters from the station and with non-functioning ticket machines.

 

Lower class travel ticket

Traveler who owns a travel ticket of a lower class than the one used will be sanctioned as follows:

Payment Administrative penalty Proceedings expenses Amount due
Simutaneous €16,25 €10 €26,25 + class exchange price

 

Invalid ticket or missing when on board the train

Traveler who during the journey or arriving at the stations appears to be:

 

- without the required travel documents (including the impossibility of showing proof of purchase of the electronic ticket or the identity or identification document attesting the validity of the ticket);

 

- in possession of a travel document not validated or irregularly validated, or in the case of multi-stamping with dates and times that do not coincide or are manually validated by the traveler;

 

- in possession of a travel document which is not sufficient for the journey used;

 

- in possession of a travel document on an invalid route;

 

- in possession of an expired travel document;

 

- in possession of a travel document bearing a reduction not due;

 

- in possession of a travel document not filled in or irregularly filled in;

 

- in possession of an illegible ticket for a reason attributable to the passenger

 

will be sanctioned as follows

Payment Administrative penalty Proceedings expenses Amount due
Within 5 days €32,50 €10 €42,50 + ticket price
Within 60 days €46,50 €10

€56,50 + ticket price

Over 60 days €140,00 €10 €150,00

 

The ticket price is calculated:
- from the departure station to the one declared by the traveler and in any case not beyond the destination of the train;
- from the departure station to the station immediately following that in which the violation was ascertained if the traveler decides to get off the train;
- from the station of departure to that of destination of the train in case of failure to declare.

 

Missing travel ticket when exiting the turnstiles or at the descent station

In case of missing a valid ticket when exiting the turnstiles or to the station of descent, the traveler will be sanctioned as follows:

Payment Administrative penalty Proceedings expenses Amount due
Within 5 days €32,50 €10 €42,50 + ticket price
Within 60 days €46,50 €10 €56,50 + ticket price
Over 60 days €140,00

€10

€150,00

 

Ticket price is calculated:
- from the station where the journey began, declared by the traveler;
- from the station of origin of the last train arrived at the station, if the traveler refuses to declare the origin of his trip.

 

Subscriptions filled out manually in an irregular way

a) Traveler who is in possession of a mileage subscription indicating an itinerary greater than the price paid
[Es. 30km subscription compiled for a 40km itinerary].

 

In this case the controller:
- will sanction the traveler as if he / she did not have a ticket, as per the table below;
- Correct the relevant route, signing it and adding his/her own registration number;
- Issue a record for the Trenord Dispute Office, indicating the subscription number.

Payment Administrative penalty Proceedings expenses Amount due
Within 5 days €32,50 €10 €42,50 + ticket price
Within 60 days €46,50 €10 €56,50 + ticket price
Over 60 days €140,00 €10 €150,00

 

Ticket price is calculated: 
- from the departure station to the one declared by the traveler and in any case not beyond the destination of the train; 
- from the departure station to the station immediately following that in which the violation was ascertained, if the traveler decides to disembark the train; 
- from the station of departure to that of destination of the train, in case of failure to declare.

 


b) Traveler who is in possession of a subscription with validity different from the validation carried out
[Es. subscription validated in April and with May manual indication]

 

In this case the controller:
- will sanction the traveler as per the table below;
- will collect the subscription (only if it is not an integrated subscription).

Payment Administrative penalty Proceedings expenses Amount due
Within 5 days €32,50 €10 €42,50 + the price of the entire travel pass
+ travel pass withdrawal
Within 60 days €46,50 €10 €56,50 + the price of the entire travel pass
+ travel pass withdrawal
Over 60 days €140,00 €10 €150,00

 

Altered-counterfeit travel tickets

- The penalties provided for altered-counterfeit travel documents do not provide for further discounted payment if payment is made within 5 days of contestation-notification;
- The counterfeit or altered travel tickets are withdrawn by the personnel in charge of the control and kept by TRENORD for the exercise of the protection actions deemed necessary.

 

a) Traveler with altered or counterfeit ticket, booklet or weekly pass

Payment Administrative penalty Penalty Proceedings expenses Amount due
Within 60 days €206 €50 €10 €266
Over 60 days €619 €50 €10 €679

 


b) Traveler with an altered or counterfeit monthly pass

Payment Administrative penalty Penalty Proceedings expenses Amount due
Within 60 days €206 €100 €10 €316
Over 60 days €619 €100 €10 €729

 


c) Traveler with altered or counterfeit quarterly pass

Payment Administrative penalty Penalty Proceedings expenses Amount due
Within 60 days €206 €300 €10 €516
Over 60 days €619 €300 €10 €929

 


d) Traveler with an altered or counterfeit annual pass

Payment Administrative penalty Penalty Proceedings expenses Amount due
Within 60 days €206 €1000 €10 €1216
Over 60 days €619 €1000 €10 €1629

 

Controller avoidance

Traveler who, in order to avoid the checks for ascertaining the regularity of the ticket, intentionally eludes the controller, will thus be sanctioned:

Payment Administrative penalty Penalty Proceedings expenses Amount due
Within 5 days €32,50 €35 €10 €77,50 + ticket price
Within 60 days €46,50 €50 €10 €106,50 + ticket price
Over 60 days €140

€50

€10 €200

 

Ticket price is calculated: 
- from the departure station to the one declared by the traveler and in any case not beyond the destination of the train; 
- from the departure station to the station immediately following that in which the violation was ascertained, if the traveler decides to disembark the train; 
- from the station of departure to that of destination of the train, in case of failure to declare.

 

Travel ticket transferred to another person

Traveler traveling with a nominative travel ticket in the name of another person will be sanctioned as follows:

Payment Administrative penalty Penalty Proceedings expenses Amount due
Within 5 days €32,50 €35 €10 €77,50 + ticket price
Within 60 days €46,50 €50 €10 €106,50 + ticket price
Over 60 days €140 €50 €10 €200

 

Ticket price is calculated: 
- from the departure station to the one declared by the traveler and in any case not beyond the destination of the train; 
- from the departure station to the station immediately following that in which the violation was ascertained, if the traveler decides to disembark the train; 
- from the station of departure to that of destination of the train, in case of failure to declare.

 

Bicycles Irregular transport

In the event that the bicycle causes serious disturbance or damage to other travelers, the traveler is subject to the payment of a penalty of €16,67 if payment is made simultaneously or within 60 days of notification. Over 60 days, the penalty is €50 + notification fees.

 

In the event that the owner of the bicycle does not have a bicycle ticket, this is sanctioned as follows:

Payment Administrative penalty Proceedings expenses Amount due
Within 5 days €9,80 €10 €19,80 + ticket price
Within 60 days €14,00 €10 €24,00 + ticket price
Over 60 days €42,00 €10 €52,00

 

Ticket price is calculated: 
- from the departure station to the one declared by the traveler and in any case not beyond the destination of the train; 
- from the departure station to the station immediately following that in which the violation was ascertained, if the traveler decides to disembark the train; 
- from the station of departure to that of destination of the train, in case of failure to declare.

 

Irregular baggage transport

NIn the event that the traveler contravenes the instructions set forth in art. 16 of these General Terms and Conditions of Carriage or carry bulky baggage that hinders the passage, the traveler is subject to the payment of a penalty of €16,67 if payment is made simultaneously or within 60 days from notification. Over 60 days, the penalty is €50 + notification fees.

 

Irregular animals transport

- For each animal carrier exceeding the admitted size, a penalty of €16,67 is due if payment is made simultaneously or within 60 days of notification. Over 60 days, the penalty is €50 + notification fees;

 

- Traveler without the ticket for the animal to follow, is sanctioned as follows:

Payment Administrative penalty Proceedings expenses Amount due
Within 5 days €9,80 €10 €19,80 + ticket price
Within 60 days €14,00 €10 €24,00 + ticket price
Over 60 days €42,00 €10 €52,00

 

Ticket price is calculated:
- from the departure station to the one declared by the traveler and in any case not beyond the destination of the train;
- from the departure station to the station immediately following that in which the violation was ascertained, if the traveler decides to disembark the train;
- from the station of departure to that of destination of the train, in case of failure to declare.

 

Active repentance [only for subscribers]

- Traveler without a valid subscription, who declares to be in possession of it, will have to pay a single ticket for the route coinciding with the subscription. At the same time, an assessment report will be issued, as in the case of a missing ticket.

 

- Traveler has 5 days to prove he / she has a subscription, by presenting himself / herself at a My Link Point Customer Service office (Milan Cadorna or Milan Porta Garibaldi) or at a Trenord ticket office with a valid subscription (with a photocopy of the same) for the route taken. Otherwise, in addition to the ticket price already paid, the traveler will be sanctioned as follows:

Payment Administrative penalty Proceedings expenses Amount due
Within 5 days €32,50 €10 €42,50 + ticket price
Within 60 days €46,50 €10 €56,50 + ticket price
Over 60 days €140,00 €10 €150,00

 

Use of travel tickets issued by one company on the trains of the other company

Traveler who uses the travel documents issued by one company on the trains of the other company, will be sanctioned with a surcharge of €8 + the ticket price.

 

 


PENALTIES PAYMENT METHODS

Penalty payments must be made by bank transfer to Postal Account: No. 1000055895, payable to Trenord Srl - Piazzale Cadorna 14 - 20123 Milan, Italy IBAN IT 11 K 07601 03200 001000055895 - BIC / SWIFT: BPPIITRRXXX, inserting as causal "TRAVEL IRREGULARITY No XXX "[indicate the assessment report number].