Invoices

fattureINVOICE REQUEST FOR PURCHASES AT TRENORD TICKET OFFICES or MY LINK POINTS

The issue of invoices for travel tickets purchased at a Trenord ticket office [list] or at a My Link Point Customer Service office [details] is at the explicit request of the passenger. The request must be made upon the issue of the ticket/pass and not when payment has already been made.

 

Please note that if the invoice cannot be issued by the operator at that time, sarà a request must be made by filling out the special form available at the ticket office or by clicking here [Italian only] and bringing this form to the operator at the ticket desk. In this case the invoice will be made available at the same ticket office the following day.

 


fattureINVOICE REQUEST FOR PURCHASES FROM OTHER SALES CHANNELS

Invoices for tickets and passes purchased from other sales channels may be requested:

1. For tickets issued on board the train

The invoice must be requested within 48 hours of ticket purchase by sending an e-mail to the address fatture@trenord.it containing the following information:
- Name, surname, tax code number or VAT number, method of purchase (on board the train), ticket no., ticket type (adult, child, senior), route, price, day of purchase.

The invoice will be sent by mail within 60 days.

 

2. For tickets and passes purchase on e-Store Trenord

The invoice must be request at the same time of purchase. Free Time special tickets can not be invoiced.

 

3. For tickets purchase at the App Trenord

The invoice must be requested within 48 hours of ticket purchase by sending an e-mail to the address fatture@trenord.it containing the method of purchase (self-service machines) and order no.

 

4. For passes purchased at ATM machines

The invoice must be requested by clicking here within 6 days of ticket purchase.

 

5. For tickets purchased at the Trenord Self-Service machines

The invoice must be requested within 48 hours of ticket purchase by sending an e-mail to the address fatture@trenord.it containing the following information:
- name, surname, tax code number or VAT number, method of purchase (self-service machines) ticket/pass no., ticket type (adult, child, senior) or pass type (weekly, monthly, annual), route, price, day of purchase, address.

The invoice will be sent by mail within 60 days.