Contacts

Nuova biglietteria Milano Cadorna 2

CUSTOMER CARE [My Link Point]
In Lombardy, there are two assistance and information points available for Trenord customers: at MILANO CADORNA and MILANO PORTA GARIBALDI   stations.

The My Link Points provide travel assistance for groups and assist disabled persons who wish to travel by train.

Every year, Trenord provides assistance to more than 1,500 people with disabilities by organising and personalising their journey.

 

OPENING HOURS

MILANO CADORNA
MONDAY TO SUNDAY and BANK HOLIDAYS from 7:10 a.m. to 8:45 p.m.

MILANO PORTA GARIBALDI
MONDAY TO SUNDAY and BANK HOLIDAYS from 7:10 a.m. to 8:45 p.m.

 

 

 


CONTACT CENTER
For all their information needs, Trenord passengers can contact the number +39 02 7249 4494 from Monday to Sunday 5.00 am - 1.00 am.



TOLL-FREE NUMBER FOR DISABLES PASSENGERS
800.210.955
, open daily from 8.15 am to 7.45 pm.

It is also possible to write to disabili@trenord.it and senzabarriere@trenord.it 

 


WEB ASSISTANCE

INFORMATIONS
To request information to Trenord please fill in the ONLINE FORM.

 

COMPLAINTS

For issues that require more precise and detailed responses, please send the complaint by completing the  SPECIAL FORM [after registration] and, as indicated in the General Transport Conditions, Art.115 "Complaints to Trenord", a response will be provided within 30 days.

Alternatively, to send your claim to Trenord you can:
- send postal mail [Trenord S.r.l., Piazzale Cadorna 14, 23123 Milano];
- send a fax [0039-02.85114155];
- write a PEC mail [trenord@legalmail.it];
download the appropriate PDF form and deliver it to one of the Trenord Ticket Offices or to My Link Point-Customer Care in Milano Cadorna or Milano Porta Garibaldi.

 

ONLINE PURCHASES
For information and assistance regarding online purchases please write HERE.

 

GROUP TRAVEL [10 people min]
For information and assistance regarding group travel please write to comitive@trenord.it.

 


ASSISTANCE IN THE STATIONS [My Link Staff]
The My Link Staff [also known as the "green berets"] are on duty in 11 stations throughout Lombardy to help Trenord commuters. Their main responsibility is to provide assistance to customers. Operators have the technology to be able to give real-time answers to problems relating to train performance and to fill out questionnaires aimed at commuters. In doing so, a type of "commuter audience research" is carried out, enabling daily surveys to be conducted which are used by the company to provide an even better service.

In particular, My Link Staff can provide passengers with advice regarding travel permits, information on train timetables, details about station facilities, support in case of service disruption and leaflets.

 

THE MY LINK STAFF ARE THERE TO PROVIDE ASSISTANCE:
- in the morning, 6:00 a.m. - 9:00 a.m., at Treviglio, Lodi, Saronno, Varese, Seveso, Monza, Albairate, Bergamo, Carnate, Pavia, Cremona/Mantova, Como, Seregno, Novara RFI and Mortara stations;
- in the afternoon, 5:00 a.m. - 7:00 p.m., at the following Milan stations [Centrale, Lambrate, San Cristoforo, Greco-Pirelli, Porta Garibaldi, Bovisa, Rogoredo, Passante and Porta Genova].