Privacy

Privacy

PRIVACY

Pursuant to Article 13 of Legislative Decree 196 of 30 June 2003 (Personal Data Privacy Code), Trenord wishes to provide its users with information regarding the purpose, arrangements and scope of transmission of personal data provided by completing the applicable form in order to activate the following Trenord web services

1. Request for a IO VIAGGIO card
2. Purchase of rail single ticket
3. Purchase of rail special ticket [Discovery Train]
4. Purchase and renew of rail season ticket
5. Online billing

Only personal data of a general nature is collected, which will be processed for the purposes of this information; no personal data of a sensitive or personal data of a legal nature will be requested.

 

MEASURES AND ARRANGEMENTS OF PROCESSING

The processing of personal data will be performed to enable the online service activation request referred to above and for the resulting purposes of managing the contract in accordance with current legislation. Personal data collected by Trenord may be otherwise used, subject to withdrawal of consent, for customer satisfaction purposes and for sending out newsletters (including by email) containing information that may be of interest to the user or relevant services and/or products, including by third parties.
Personal data shall predominantly be processed using IT and online systems used by Trenord staff who are expressly responsible for this, whilst complying with confidentiality and security laws established by current legislation which lies at the heart of our business.

 

NATURE OF PROVISION OF DATA AND CONSEQUENCES OF REFUSAL

Provision of personal data by the interested party, which is necessary to allow us to fulfil the online service activation request, is optional. If you do not provide the information marked with an asterisk (*), which is compulsory, Trenord will thus be unable to fulfil the required service request and provide the services offered. Further information requested that is not marked with an asterisk (*), which is compulsory, will be used by Trenord to improve the service or to communicate to the user any service of interest offered by Trenord.

 

SCOPE OF COMMUNICATION AND DISCLOSURE OF DATA

For the purposes outlined in this information, personal data may be communicated by Trenord to subsidiaries and/or related companies for the purposes described above, and to service providers and those providing activities (for example, to issue and/or to manage the Electronic Card), to those who are specifically appointed with responsibility for processing. However, personal data provided shall not be disclosed.

 

RIGHTS OF THE INTERESTED PARTY

Article 7 of Legislative Decree 196/2003, the interested party has the right to exercise specific rights, including the right to: (i) obtain confirmation of the existence of personal data, even if it is not yet recorded, and its communication in an intelligible format; details of its origin, the purpose and method of processing; details of the logic applied, details of the controller, manager and parties or categories of parties to whom data may be communicated or who may become aware of data as designated representative or person responsible; updating, amendment and integration of the data, cancellation, transformation into anonymous format or the blocking of data processed in violation of the law; confirmation that the activities have been notified to the parties to whom the data has been communicated; (ii) oppose the processing of personal data for legitimate reasons or for the purpose of advertising material, mailings, or for the purpose of market research.

 

DATA PROCESSING CONTROLLER

To exercise the above rights, the interested party may contact the person responsible for data processing, using the following contact details:

email: my-link@trenord.it

The Data Controller is Trenord s.r.l., duly represented, with registered offices in Piazzale Cadorna, 14 - 20123 Milan.